All Orders will be processed and shipped during regular business hours (Monday through Friday 9:00AM - 4:00 PM EST/MST, excluding major holidays). If we should encounter any problems with regard to processing or shipping your order you will be contacted immediately.
International Shipments (Duties/Taxes)
Broadcast USA is not responsible for any fees associated with shipments to foreign countries, in particular those that are shipped from the Continental US. We will require that a letter from the Reseller for all international shipments be submitted with each order with an international destination.
International Drop-Shipments: In addition to the requirement above, the letter must also indicate whether the reseller or their client will assume responsibility for any international fees associated with the shipment of the order. Shipments will not be released until this information is obtained. If the reseller wishes to assume responsibility for every international order, then they may submit a letter requesting to post this statement to their account. This notice on file will eliminate the need for an additional letter with each order and in turn prevent delays in obtaining this information.
For templates of the required letter please contact your assigned account representative.
Please verify the applicable fees or shipping requirements with customs before making purchase.
We use all major carriers for the delivery of our shipments. You can ship your orders via FedEx: Ground, 2-Day, Express Saver, Overnight. For International orders we can ship: UPS Standard/ UPS Worldwide Expedited/ Worldwide Express. The total cost for shipping will be listed on the invoice for each order, which is emailed within 24 hours once the shipment leaves our facility. If there is no shipping service indicated on the purchase order, or “Best Way” is noted, the order will ship via FedEx Ground and the reseller will be charged accordingly. All billable shipments leaving our facility are insured. The fee for the insurance is included in the shipping costs.
The cost of shipping can be predetermined by your Account Manager. Please submit your request in writing via email which should include the destination email, products and associated part number(s), quantity, and the shipping company desired.
Any requests to redirect a shipment must be submitted before 4pm EST (for any orders shipping to EST and CST time zones) or 4 pm MST (for any orders shipping within MST and PST time zones). If a request to redirect a shipment is submitted after the 4pm deadline and the shipment has left the facility, the reseller will be responsible for any fees associated with getting the shipment to its final destination or for the return of the shipment.
Holding Shipments at FedEx or UPS
If the Reseller would like to have a package “held” or a “shipment delayed” at a FedEx or UPS facility, then the Reseller is responsible for contacting the appropriate carrier and/or carrier location in a timely manner, and coordinating this request until completed.
Request to change Contents or Accelerate Shipment Delivery Time
Broadcast USA is not able to change the contents or accelerate the delivery time for an order after the initial instructions have been submitted. Once an order has left our facility we cannot change the contents or accelerate the delivery time. Please contact your account representative immediately should extenuating circumstances arise that would require an order to be changed.
With regard to changing the contents of an order, a shipment cannot be modified once it has left our facility. In order to “modify” the original order, we would have to cancel that order and re-book a separate order to replace it. The Reseller will be responsible for any additional shipping fees associated with both the original order and the replacement.
Once a shipment has been delivered, the Reseller will be unable to cancel the order. An RMA must be submitted immediately to request return of the items. An RMA must be submitted in order to return any product to Broadcast USA.
If for some reason a shipment is undeliverable, we will contact the Reseller to verify the address for reshipment before that shipment is returned. The Reseller is responsible for all fees associated with the original shipment, including any returned shipments.
If for any reason a shipment is refused then the Reseller is responsible for all fees associated with a refused shipment, including the original shipping and the return shipping costs.
Can a Reseller use their own Shipping/Freight Account?
Yes, Resellers are able to use our their own freight account or their end user’s account for FedEx or UPS shipments. The account number and owner information, including a contact phone number, are required in order to process the purchase order.
Are there any destination limits on where I can ship product to?
Broadcast USA currently distributes products to markets throughout North and South America. Products that ship from the U.S. to any other international destination are subject to brokerage and customs/duty fees.
Where do Broadcast USA orders ship from?
At the moment, all of our Products ship from our New York City location.
C.O.D. or P.O. Box Shipments?
Broadcast USA will not ship products that require a COD payment. Unfortunately neither FedEx or UPS will ship to a P.O. Box.
Are “Drop Ship” or “Blind Drop Ship” methods available to my Clients?
Yes, we can blind drop ship to an end user. No information regarding Broadcast USA will appear on the shipping label or on the packing slip. If the Reseller prefers their own label or logo, we can insert that with the package as a convenience. PLEASE allow extra time for this piece of fulfillment to be completed.
All Drop Shipments must include the name and phone number of the recipient. As always, any fees associated with an incorrect address provided by a reseller will be charged to the reseller.
Every effort will be made to process and ship each order within the same day it is placed.
Fulfillment Policy/Order Prioritization
The turnaround time for orders is based on several factors, the most important being when an order is received as well as product availability. From time to time, special orders or production delays could impact the turnaround/fulfillment time. These delays may affect the availability of some products. We will “partial-ship” whatever product is available unless informed otherwise. Should a situation arise where certain products are on back-order (out-of-stock) , the products that are on backorder status will not be invoiced until they are ready to ship. A copy of the invoiced product will be emailed within 24 hours and will indicate any backordered product.
In the event of product being on back-order, specific instructions must be provided should we need to hold the entire order until all products are available. If an order is to be held pending full availability, then this must be indicated on the purchased order.
The reseller will receive an invoice within 24 hours of each shipment via email. The invoice will include a tracking number. If the shipment was packaged in more than one box, there will be a tracking number for each box on the invoice.