How to place an Order

The best and easiest way to order from Broadcast USA is to use our online catalog. Please log in to our website using your email address and password. Only authorized resellers may log in to the website and call to place orders. Please contact your Broadcast USA Sales Representative if this information is needed.


Online Orders

Simply add each item to your online cart to build your order.

If you have any questions regarding inventory, please feel free to contact your Broadcast USA Sales Representative.

When the order is complete with the products you are looking for, click on the Proceed to Checkout Icon and continue through the checkout process.

When placing your order online it is required to indicate:

  • P/O number

  • Shipping account number if desired

  • Owner of the Shipping account

  • Any special payment information

  • Any special requests

  • Any promotional codes to be applied

Note: We will make every effort to accommodate requested or estimated ship dates. Please indicate “ship best way” when noting a requested date, if the requested date is to take precedence before any desired shipping preference (such as “ground”, “3 day”, etc.) and our order processing department is expected to accelerate the shipping service automatically to accommodate this request. To help us accommodate requested dates please also indicate if the order can partial ship or if it must ship complete, and if the order can ship from any warehouse.


Complete Ship to Address

All Drop Shipments must include the phone number of the recipient. Any fees associated with an incorrect address provided will be charged to the reseller. If desired to ship on a third party account, please indicate the account number and the owner of the account.  We cannot accommodate drop ship requests on COD payment terms.

  • Bill to address (if different from company address on the letterhead).

  • FedEx Method of shipment (i.e. Same-Day, Overnight, 2-Day, Express Saver, Ground, etc.) Any indication of “best way” will ship FedEx ground if no requested date is noted.


If UPS service is desired: a valid UPS account number is required and must be noted on the purchase order with the level of service (i.e. Next-Day, Ground, etc).

Additional information required for first purchase order only:

  • Resale certificate (to eliminate billing of sales tax) from State in which your business resides.

  • Federal ID number.


Viewing Orders

With a valid user account, you are able to take advantage of this feature upon log in.

Each order placed online can be viewed within the account tab under “My Orders” and is updated during each stage of the shipment process. A tracking number will be available once the order is completed.





Electronic (e-Mail) Orders

E-Mail Orders is one of the more popular methods for ordering our products.  You can simply email a Purchase Order to [email protected]

Please remember to include any of the Manufacturers Required Forms (Site Survey, Demo registration, etc) at the time you submit your Purchase Order.  All Purchase Orders must be on your Company Letterhead and be addressed to “Broadcast USA”.  The Purchase Order must have the correct date as well as any Company Information consistent with the Company’s Broadcast USA Account (Ship-To and Bill-To Address, Method of Shipment, Shipping Account Number, etc).

You will receive an e-mail confirming receipt of the order as well as another indicating the status of the order.

Lastly, the purchase order should be signed by an Authorized Partner Employee.

Itemized Information required on the purchase order:

  • Date of the Purchase Order

  • Partner Account Number

  • Payment Terms

  • Broadcast USA Product SKU

  • Product Description

  • Estimated Ship Date (if necessary)

Note: We will make every effort to accommodate requested or estimated ship dates. Please indicate “ship best way” when noting a requested date. To help us accommodate requested dates please also indicate if the order can partial ship or if it must ship complete, and if the order can ship from any warehouse.


Drop-Ship Direct to Customer

In many cases we can “Drop-Ship” directly to the customer on behalf of our Channel Partner.  In order to accomplish this in the most efficient manner possible, we request that the Channel Partner provide Broadcast USA with all of the necessary shipping information as well as a contact phone number at the customer’s shipping location.  Broadcast USA will not be held responsible should inaccurate or incorrect shipping information be provided.  

COD Payment Terms will not be allowed for Drop-Ship Orders under any circumstances.  

  • Bill to address (if different from company address on the letterhead).

  • FedEx Method of shipment (i.e. Same-Day, Overnight, 2-Day, Express Saver, Ground, etc.) Any indication of “best way” will ship FedEx ground if no requested date is noted.


If UPS service is desired: a valid UPS account number is required and must be noted on the purchase order with the level of service (i.e. Next-Day, Ground, etc).

Additional information required for first purchase order only:

  • Resale certificate (to eliminate billing of sales tax) from State in which your business resides.

  • Federal ID number.

Additional Rules/Policies for Ordering


How to cancel your order: All requests to make changes must be submitted to [email protected]

Please provide all Ship-To and Bill-To Information for the order which you are requesting a cancellation.  The date the order was submitted and the purchase order number must be indicated in the email.

All Requests for Cancellation must be received before the order cut off time, 4pm EST (for any orders shipping to EST and CST time zones) or 4 pm MST (for any orders shipping within MST and PST time zones). Any cancellations submitted after the cut off time are not guaranteed to be processed and any applicable shipping charges will be due.

How to change your order: All requests to make changes must be submitted to [email protected]

Please provide all of the information on the original order as well as any change requests.  These must be received before the order cut-off time, 4pm EST (for any orders shipping to EST and CST time zones) or 4 pm MST (for any orders shipping within MST and PST time zones). Any changes submitted after the cut off time will be processed the next business day, if possible.


Estimates (Quotes and ProForma Invoices)

Shipping Quotes: (the Order has not yet been submitted)

Quotes to determine the cost of shipping for a future or pending order can be obtained through your Designated Account Manager.


Proforma Invoices: (the Order has been submitted)

When an order has been submitted and the associated cost is required, a Proforma Invoice will be generated and automatically forwarded within 24 hours of receipt.  All of these invoices must have the detailed information for that order as well as the following payment terms: Check, ACH, Intuit, or Wire transfer. The Proforma will include a shipping quote and a listing of all items on the order available to ship. Any Reseller may request a Proforma Invoice prior to the shipment of their order.

* Please note that all shipping quotes are subject to change. Shipping quotes are estimates only and can increase or decrease at any time based on fluctuating environmental changes, gas prices, transportations fees, and packaging.

Special Requests/ Notes on file: Any “Special Requests” or accommodations that are out of the usual scope of business must be approved by an appointed executive of Broadcast USA.  Your Account Manager will confirm the “Special Requests” and exactly what is expected of the both the Channel Partner and Broadcast USA.